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Our Services

Expert Avaya Phone System Solutions for Small and Medium Businesses

Transform Your
 Business Communications |

Convergecom specializes in delivering tailored Avaya phone system solutions for small and medium enterprises (SMEs) across Sydney, the Central Coast, and Australia. Our goal is to make you fall in love with your communications system by providing reliable, efficient, and customized services that enhance your business operations. From installation to ongoing support, we get it right the first time—every time.

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Phone System Installation

We deliver seamless installations, whether it’s a simple two-handset setup or a complex 2,000-handset project. Our proven process starts with a thorough site inspection to assess your infrastructure, followed by clear, regular communication to keep you informed. Our Australia-wide network of qualified technicians ensures every job is completed promptly and correctly.

Features

  • Small to large-scale installations (2 to 2,000 handsets)
  • Contact center solutions (IPOCC)
  • Unified communications (voicemail, call forwarding, video conferencing)
  • Remote worker and disaster recovery solutions
  • Project management and onsite training
Book Your Installation

Maintenance & Support

Our Avaya-certified technicians provide five-star support to keep your phone system running smoothly. With tailored response times and a commitment to ongoing care, we offer:

Features

  • Telephone and remote diagnostics
  • Free remote changes and updates
  • Faulty hardware replacements
  • Onsite repairs and emergency service (within 4 hours)
  • Regular system housekeeping and six-monthly upgrades
  • Free annual health checks and biennial software upgrades
  • Discounted service rates for subscribers
Book Your Support

Cloud-Based Phone Systems

Move beyond outdated analogue systems with our cloud-hosted solutions, like YABBIT UCaaS. We guide you from enquiry to implementation with minimal disruption, offering:

Features

  • Full bill and service analysis
  • Cloud-based unified communications (video conferencing, file sharing, multi-level auto-attendant)
  • Scalable solutions for public or private cloud
  • Seamless system management and support
  • Say goodbye to expensive billing and hello to modern, efficient communications.
Find your Cloud Solution

Data & Electrical Cabling

From small cabling fixes to complete office fit-outs, we handle all your cabling needs with expertise. Our services include:

Features

  • Cat5 and Cat6 data cabling
  • Optic fiber and electrical cabling
  • Single-point additions to full office installations
Solve your Cabling Needs

Comprehensive Training

We ensure your team maximizes your phone system’s potential with practical training. Every installation includes:

Features

  • User manuals and comprehensive onsite training
  • Refresher training and follow-up visits for larger projects
  • Ongoing support to keep your staff confident and informed
  • We don’t just install systems—we empower your team to use them effectively.
Schedule Your Training

Five-Star Service

Beyond great phone systems, we provide exceptional service tailored to your needs. Whether it’s an office relocation, adding new employees, or fixing call flows, our professional technicians are ready to help. Our emergency service ensures someone is onsite within four hours for urgent issues.

Features

  • Office relocations and employee additions
  • Moves, adds, and changes
  • Door phones, conference phones, and digital/IP handsets
  • Consulting services for customized solutions
Book your Service Call

Our Proven Process

First Step01

Site Inspection:

We assess your infrastructure to ensure readiness.

Second Step02

Clear Communication

Regular updates keep you informed throughout your project.

Third Step03

Expert Execution

Our Avaya-certified technicians deliver flawless installations and support.

Fourth Step04

Ongoing Support

From training to maintenance, we’re with you every step of the way.

Get Started Today

Ready to transform your business communications with a reliable Avaya phone system? Contact Convergecom for expert installation, maintenance, and support.

Call: 1300 664 453
Email: service@convergecom.com.au
Visit: Level 1, 66 Terrigal Esplanade, Terrigal, NSW, 2260

Request a Quote
Phone System Service Sydney & Central Coast | Phone System Installation, Service, Maintenance & Support - Convergecom
We provide small and medium businesses with systems that just… you know… work. That’s why we use Avaya, the Rolls Royce of phone systems.