New_About _us

About Convergecom

Your Trusted Partner for Avaya Phone System Solutions in Australia

Our Mission

At Convergecom, our mission is to make your phone system your friend, not your enemy. We listen to your unique needs, recommend solutions in plain English, and deliver systems that work seamlessly.

We’re committed to getting it right the first time and providing ongoing support to ensure your communications drive business success.

Who We Are

Established in 2008, Convergecom is a family-owned Australian business dedicated to transforming telecommunications for small and medium enterprises (SMEs). Based in Terrigal, NSW, we specialize in Avaya phone systems, known as the “Rolls Royce” of business communications.

With over 17 years of expertise, we’ve earned a reputation as an industry leader, providing simple solutions to complex communications challenges across Sydney, the Central Coast, and Australia-wide.

How We Can Help You

As an SME, you’re busy making sales and serving customers—you don’t have time to wrestle with phone systems. That’s where Convergecom steps in. Our friendly, experienced team provides:

Meet Our Team

Our team is the heart of Convergecom, combining expertise with a genuine passion for helping clients. Here’s who makes it happen:

Darren Jansz

Director

With 38 years in telecommunications, Darren ensures every job is done right the first time. He loves solving pain points and fostering a positive culture.

Joanne Ryan

Delivery Manager

Since 1993, Joanne has turned frustrated clients into happy ones by managing technicians and ensuring top-notch service.

Martin Lowry

Senior Technician

Starting at 16, Martin brings decades of expertise from the UK to Australia, solving complex issues with flexible solutions.

Why Choose Convergecom?

We’ve built a reputation for excellence by focusing on what matters most to our clients. Here’s why businesses choose us:

Simple Solutions

We tackle complex communications problems with straightforward, effective systems.

Solution Provider

We tackle complex communications problems with straightforward, effective systems.
Whether it’s integrating voice, data, video, or cloud-based solutions, our team simplifies the complicated. We listen first, assess your challenges, and then deliver reliable, scalable systems tailored to your business goals. From design to deployment and beyond, we make communication work—seamlessly and intelligently.

Complete Service

From installation to ongoing support, we provide a full-service experience.

End to End

From installation to ongoing support, we provide a full-service experience.
Our experts handle every stage—from planning and configuration to deployment and maintenance—ensuring your systems run smoothly from day one. We don’t just walk away after setup; we stay with you, offering responsive support, upgrades, and training to keep your communications infrastructure performing at its best.

Customer-First Approach

We recommend solutions that best suit your needs, not our bottom line.

Customer First

We recommend solutions that best suit your needs, not our bottom line.
Our approach is driven by integrity and long-term value, not sales targets. We take the time to understand your unique environment and goals, then suggest technologies that deliver real benefits—efficiently, reliably, and cost-effectively. Your success is our priority.

Clear Communication

Regular updates keep you informed throughout your project.

Continuous Communication

Regular updates keep you informed throughout your project.
From kickoff to completion, we maintain clear and consistent communication so you always know what’s happening and what’s next. Our team provides progress reports, milestone check-ins, and proactive updates to ensure you're never left in the dark.

Expert Training

Comprehensive onsite training ensures you get the most out of your system.

Special Training

Comprehensive onsite training ensures you get the most out of your system.
Our experts guide your team through hands-on instruction tailored to your setup and workflows. We focus on practical usage, troubleshooting, and best practices, so your staff feels confident and fully equipped to operate and manage the system from day one.

Continuous Improvement:

Our team stays updated on the latest Avaya technology and methods.

Nonstop Learning

Our team stays updated on the latest Avaya technology and methods.
We continuously train and certify our technicians to ensure they’re equipped with the most current knowledge and skills. This commitment allows us to design, deploy, and support cutting-edge Avaya solutions that align with industry standards and your evolving business needs.

Working Hours

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Monday - Fridaay 09:00 AM - 05:00 PM

Saturday - Sunday Operational

Customers reviews

What people say?

Convergecom are by far the most professional installation and support contractors we have used. Their knowledge and ease of delivery is a big asset to our business

Johanna Radford,

Optus YBT Support, Knoxfield VIC

Lucky you – you have great staff. Knowledgeable, courteous, and efficient. They obviously know their stuff and cleaned up after themselves.

Anonymous Client

Samsung Phone System Installation