HOW WE CAN HELP YOU
As a small or medium business, you’re flat out making sales and taking care of customers. You don’t have time to muck around with phone systems.
That’s where Convergecom comes in. Our friendly, experienced staff will set you up with a telecommunications system perfectly suited to your unique needs.
Does your phone system drive you to despair? If so, give us a call. Convergecom will make you fall in love with your communications system. We provide small and medium businesses with systems that just … you know … work. That’s why we use Avaya, the Rolls Royce of phone systems.
YOUR NEEDS
Your phone system should be your friend, not your enemy. We’ll make you fall in love with your communications system.
We’ll listen to your needs, make our recommendations in plain English and give you a system perfectly suited to your unique situation.
We pride ourselves on getting it right the first time … and then providing ongoing support.
WHY US?
Convergecom has developed a reputation as an industry leader and regularly earns rave reviews from clients. Why? Because we:
Provide simple solutions to your complex communications problems
Give you a complete solution by offering end-to-end installation and service
Recommend the solution that best suits your needs (not earns us the most money)
Keep you in the loop during projects with clear, regular communication
Help you understand your new system with comprehensive onsite training
Inform you of new product releases that would benefit your business
Continually upskill our team so they’re across the latest technology and methods
THE CONVERGECOM WAY
Providing simple solutions to your complex communications problems.
KNOWLEDGE
OWNERSHIP
UNITY
CUSTOMER FOCUSED
INTEGRITY
OUR STORY
Convergecom was established in 2008 with the goal of changing how customers were treated by their phone system provider. Having thought leadership in a world where businesses wanted someone to own their recommendations and stand by their word. Convergecom became the go-to company for the installation of Avaya phone systems. When an Avaya partner could not fix a problem, Avaya would contract Convergecom to make it work as it should. Convergecom received a substantial corporate customer base in 2021 and has deployed, fixed and solved some of Australia’s largest company multi-site deployments. Today, it works with hundreds of small, medium and mid-market businesses in many industries throughout Australia. But one thing has never changed – Convergecom has always provided simple solutions to complex communications problems. And we’ve got the testimonials to prove it.
OUR TEAM
Again and again, we get two pieces of feedback from our valued clients: we really care and we really know our stuff.
Thank you. That means a lot to us. So who are the Convergecom team?
DARREN JANSZ
Director
During his thirty eight years in the telecommunications industry, Darren has learned an important lesson: it doesn’t take any longer to do a job right the first time. Darren brings this mindset to all his customer interactions.
“I like to listen to what a customer’s pain points are, and show them how they can use the phone system they have to not only resolve these pain points but also work more efficiently,” he says.
Darren loves to build things that others say cannot be done, because Convergecom has a can do attitude a positive culture, and a play nice with others mantra, we work well with IT companies, marketing organisations and other service businesses so the customer wins.
Darren speaks in leadership events and mentors many new business owners on building their companies.
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MARTIN LOWRY
Senior Technician
Martin is so smart that he almost joined MENSA. Luckily, we snapped him up instead. Martin began his career journey in telecommunications at 16 years old (as an apprentice), and has worked with names you might know, like LG and IP Office.
“What I love most about technology is how flexible it can be,” he says. “When I speak to a customer, I enjoy listening to their concerns, and advising them on the best solution to solve their problem.”
Having travelled from the United Kingdom to join our South Australian team, Martin really loves coming to work each day because, as he says “the Convergecom family makes him feel at home.”
JACOB MYATT
Technician
Jacob loves his phones – but, on the weekend, he might be out of reception. That’s because he likes to head outdoors, to go bushwalking, camping, mountain biking and four-wheel driving.
Jacob has been in the telecommunications industry for six years. During that time, he’s acquired a lot of knowledge about Avaya phone systems, customer service and troubleshooting.
“What I love most about phone systems is they allow you to communicate with anyone, anywhere,” he says. “My job is to help the customer fall in love with their phone system – and the way I do that is to make sure they’re fully informed and trained about all the system’s features.”
The thing Jacob enjoys most about working for Convergecom is its family atmosphere and positive culture… and telling everyone about his latest adventure.
PHIL HILL
Technician
Phil has got so much telecommunications experience, he actually joined the industry last century. The thing he most loves about technology is how it enhances the human experience.
“I love that phone systems allow people to connect with each other,” he says. “I love making people’s lives easier – I listen to customer requirements and show how they can use their phone system features to improve communication.”
Why does Phil enjoy working at Convergecom? “Even though we all have different skill sets, we work together as a team to provide a professional experience in all of our interactions,” he says.
NATHAN JANSZ
Technician
Nathan is one of those people who loves his job so much, he kind of does it for free after hours. In his spare time, Nathan loves to build, tinker and repair. He built his own computer from individual parts, put together a keyboard and customised his console controllers.
Nathan started in the industry as an apprentice and has since taken part in countless installations and tech rollouts. During that time, he’s fallen in love with phone systems, and the creative ways you can program them to achieve different outcomes.
“I always encourage customers to add new features to their system when I feel it might benefit them, and I always try to explain how things work so they can get the most out of their system,” he says.
JOANNE RYAN
Delivery Manager
Joanne has seen it all – she joined the telecommunications industry way back in 1993 and has worked in a wide variety of roles. Joanne prides herself on her customer service.
“I like getting a frustrated client who is really unhappy with their current system or provider and turning them around to loving their telephone system by fixing whatever issues they’re experiencing,” she says.
Joanne manages Convergecom’s technicians – a responsibility she takes very seriously. Joanne works closely with the techs to make sure they’re fully trained, and across all the latest products and processes. Joanne loves the fact that even though Convergecom works with big clients all over Australia, it’s still a family-owned business with values to match.
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WORK WITH US
At Convergecom, we know we’re nothing without our customers. That’s why we only hire people with a customer-first mindset.
We also look for people who are team players, have high standards, own their role and suggest ways to make the company better.
If that’s you, we’d love to hear from you, whether you’re a qualified Avaya technician, or you work in sales, admin or finance. Please click here to send your resume to us and a member of our friendly management team will contact you.
